DFS D´AVAC SA, operating under the commercial name DFSAVAC and specializing in the HVAC sector, considers full customer satisfaction essential to the success of its organization, by thoroughly addressing their needs and expectations, and committing to providing excellent products and services.

In an increasingly competitive and demanding market, customer loyalty becomes crucial. Recognizing this, the management has committed to continuous improvement at all organizational levels by implementing a Quality Management System in accordance with NP EN ISO 9001:2015. The company aims to:

• Achieve the satisfaction of its customers’ and other stakeholders’ needs and expectations, according to their specifications and requirements.
  
  

• Establish mutually beneficial partnerships with relevant stakeholders.
  
  

• Ensure that the services provided and the products marketed comply with all legal regulations and technical standards to achieve high-quality standards.
  
  

• Provide adequate and continuous training and qualifications to employees, enabling them to perform their duties with the required competence and quality, while motivating and involving them in continuous improvement processes.
  
  

• Equip management with tools to improve decision-making processes, with the goal of enhancing organizational efficiency, guided by quality management and risk-based thinking.

DFSAVAC Quality Policy is implemented and communicated across all areas of activity and made available to all interested parties.

Marco de Canaveses, August 6, 2024
Ed.03